Our service channels
In place
Citizens can personally present a verbal petition, complaint,
claim, or suggestion to the Citizens Service Group
on the first floor of the Ministry of Law and Justice building located at Carrera 13, N°52-95,
Bogotá D.C., Colombia.
Telephone
Citizens can contact us by telephone at PBX 601 4443100 ext. 1190
on our nationwide toll-free line 01-8000-911-170.
Online
Citizens can personally present a virtual PQRD petition,
complaint, claim, or suggestion form online.
Post
PQRD submissions can be done by postal service by addressing documents
to the first floor of the Ministry of Law and Justice building
located at Carrera 13, N°52-95, Bogotá D.C., Colombia.
Email:gestion.documental@minjusticia.gov.co
